Terms of Service

Last updated: February 2026

1. Definitions

In these Terms of Service (“Terms”), the following definitions apply:

  • “Services” means the Scrape & Enrich SaaS platform, including the API, dashboard, bulk processing tools, and any related documentation or software made available by us.
  • “Platform” or “we”, “us”, “our” refers to Scrape & Enrich, the provider of the Services.
  • “Customer”, “you”, or “your” refers to the individual or entity accessing or using the Services.
  • “Third-Party Services” means any external websites, platforms, APIs, or services that are not owned or operated by us, including but not limited to professional networking platforms, social media services, and public data sources.
  • “Customer Data” means any data that you collect, process, or obtain through your use of the Services, including data sourced from Third-Party Services at your direction and initiative.
  • “Account” means your registered account on the Platform.

2. Acceptance of Terms

By accessing or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity. If you disagree with any part of these Terms, you may not access or use the Services.

3. Description of Service

Scrape & Enrich provides a SaaS platform and technical tooling that enables customers to retrieve, structure, and enrich publicly available professional data. We act as a technical tool and hosting provider. The Services provide you with infrastructure, APIs, and processing capabilities.

You, the Customer, initiate and direct all data collection activities through the Platform. We do not independently collect, curate, or verify the data that you process through our Services. The Platform is a tool that operates at your direction and under your control.

4. User Accounts

To use the Services, you must create an Account and provide accurate, complete information. You are responsible for:

  • Maintaining the confidentiality of your API keys and account credentials
  • All activities that occur under your Account, whether authorised by you or not
  • Notifying us immediately of any unauthorised use of your Account
  • Ensuring that your Account information remains accurate and up to date

5. User Responsibilities and Warranties

By using the Services, you represent, warrant, and agree that:

  • You are solely responsible for determining the legality of your use of the Services in your jurisdiction
  • You will comply with all applicable laws and regulations, including data protection and privacy laws (such as GDPR, CCPA, and equivalent legislation)
  • You will comply with all applicable terms of service, acceptable use policies, and guidelines of any Third-Party Services from which you collect data
  • You are solely responsible for the accuracy, legality, quality, and appropriateness of all Customer Data
  • You have a lawful basis for collecting and processing any personal data obtained through the Services
  • You will not use the Services for any purpose that is unlawful, harmful, or prohibited by these Terms or our Acceptable Use Policy

We do not monitor, verify, or assume any responsibility for how you use the Services or the Customer Data you obtain through them. You acknowledge that it is your sole responsibility to ensure compliance with all applicable laws and third-party terms.

6. Third-Party Services

The Services may interact with or retrieve data from Third-Party Services. You acknowledge and agree that:

  • We are not affiliated with, endorsed by, or in any way officially connected to any Third-Party Services
  • Your use of Third-Party Services through our Platform is governed by the respective terms and policies of those Third-Party Services
  • We make no representations or warranties regarding the availability, accuracy, or continued accessibility of any Third-Party Services
  • We reserve the right to modify, suspend, or discontinue any integration with Third-Party Services at any time, without notice, and for any reason, including but not limited to changes in third-party terms, legal requirements, or technical constraints
  • WE ARE NOT RESPONSIBLE FOR ANY ADVERSE ACTION TAKEN AGAINST YOU BY ANY THIRD-PARTY SERVICE AS A RESULT OF YOUR USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO ACCOUNT RESTRICTIONS, SUSPENSIONS, OR BANS

7. Acceptable Use

You agree to comply with our Acceptable Use Policy, which forms part of these Terms. Without limitation, you agree not to use the Services to:

  • Violate any applicable laws or regulations
  • Infringe on the intellectual property rights of others
  • Collect data for harassment, stalking, discrimination, or other malicious purposes
  • Send unsolicited bulk messages or spam
  • Create or operate fake accounts on any Third-Party Service
  • Resell or redistribute the Services without authorisation
  • Attempt to circumvent rate limits, security measures, or access controls
  • Interfere with or disrupt the integrity or performance of the Services

8. Data Usage and Compliance

With respect to Customer Data processed through the Services:

  • You are the data controller (or equivalent under applicable law) for all Customer Data. You determine the purposes and means of processing.
  • We act as a data processor (or equivalent) for Customer Data, processing it solely at your direction and on your behalf.
  • Customer Data consists of publicly available information that is collected at your initiative and instruction through the Services.
  • All Customer Data is provided to you on an “as-is” basis. We do not verify, validate, or guarantee the accuracy, completeness, or currency of any Customer Data.
  • You are solely responsible for ensuring that your collection and processing of Customer Data complies with all applicable data protection laws, including obtaining any necessary consents or establishing any required legal bases.

9. Payment and Credits

The Services operate on a credit-based system. Credits are:

  • Non-refundable once purchased
  • Valid for 12 months from the date of purchase
  • Consumed upon successful API requests

Failed requests due to server errors on our end do not consume credits. Requests that fail due to invalid input or rate limiting may still consume credits.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted or error-free access to the Services. The Services are provided on an “as available” basis. We may temporarily suspend access for:

  • Scheduled or emergency maintenance
  • Security incidents or vulnerability remediation
  • Compliance with legal requirements
  • Changes to Third-Party Services beyond our control
  • Violations of these Terms

We impose rate limits to ensure fair usage and service stability. Current limits are documented in our API documentation. We reserve the right to modify rate limits at any time.

11. Intellectual Property

The Services, including their original content, features, functionality, and underlying technology, are owned by Scrape & Enrich and are protected by international copyright, trademark, and other intellectual property laws.

You retain all rights to your Customer Data. By using the Services, you grant us a limited licence to process Customer Data solely as necessary to provide the Services to you.

12. Limitation of Liability

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCRAPE & ENRICH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

  • Loss of profits, revenue, or anticipated savings
  • Loss of data or Customer Data
  • Business interruption or loss of business opportunity
  • Costs of procurement of substitute services
  • Any damages arising from your use of Third-Party Services
  • Any adverse action taken against you by Third-Party Services
  • Any other commercial damages or losses

Our total aggregate liability for any and all claims arising from or relating to the Services shall not exceed the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Scrape & Enrich, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or relating to:

  • Your use of the Services
  • Your violation of these Terms or the Acceptable Use Policy
  • Your violation of any applicable laws or regulations
  • Your violation of any third-party rights, including Third-Party Services terms
  • Your collection, processing, storage, or use of Customer Data
  • Any claim by a third party related to your use of the Services or Customer Data

This indemnification obligation shall survive the termination or expiration of these Terms and your use of the Services.

14. Termination

We may terminate or suspend your Account and access to the Services immediately, without prior notice, for any reason, including but not limited to breach of these Terms or the Acceptable Use Policy. Upon termination:

  • Your right to use the Services will immediately cease
  • Unused credits are forfeited and non-refundable
  • We may delete your Account data after a reasonable retention period
  • Provisions that by their nature should survive termination shall survive, including but not limited to: Sections 5, 6, 8, 12, 13, and 16

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Services. Continued use of the Services after changes constitutes acceptance of the updated Terms. If you disagree with any changes, you must discontinue use of the Services.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

For questions about these Terms, please contact us at:

Email: legal@scrapeandenrich.com